Learn more about the key terms used in this guide and who to contact with any questions.
For Questions About... |
Carrier |
Members Services |
Group Number |
Website/Email |
Medical and Prescription Drug |
UMR (TPA) | 800-826-9781 | 76-416598 | umr.com |
CVS Caremark (PBM) | 800-237-2767 | caremark.com | ||
Virtual Healthcare |
Teladoc | n/a | n/a | Download the mobile app |
Dental |
Cigna | 800-244-6234 | 3341344 | cigna.com |
Vision |
VSP | 800-877-7195 | 30070666 | vsp.com |
Employee Assistance Program (EAP) |
UNUM | 800-854-1446 | lifebalance | lifebalance.com |
Flexible Spending Accounts (FSAs) |
Plan Source | 888-266-1732 | n/a | plansource.wealthcareportal.com |
401(k) |
Empower Retirement | 800-338-4015 | n/a | empowermyretirement.com |
Financial Advice |
HUB International | 530-343-4015 | n/a | info@kornerstoneinc.com |
Pre-Enrollment/ Benefit Information |
TCWGlobal's Benefits Department | 858-810-3000 | n/a |
TCWGlobal Benefits Team to the Rescue!
Key Terms |
Who Pays For Your Healthcare |
CopayA predetermined dollar amount you pay for visits to the doctor, prescriptions and other health care services (as specified by your plan). |
You Pay |
CoinsuranceThe percentage you pay for the cost of covered health care services after you’ve met your deductible. |
You and your plan each pay a % after your deductible has been met |
DeductibleThe amount of money you need to pay out of pocket before your insurance begins contributing money to your health care costs. |
You Pay |
Out-of-Pocket MaximumThe cap on your out-of-pocket costs for the plan year. Once you’ve reached this amount, your plan will cover 100% of your qualified medical expenses for the plan year. |
Your deductible and copays are all added to your out-of-pocket maximum |
PremiumThe amount of money that’s paid for your health insurance every month. TCWGlobal pays a portion of this amount and you pay the rest via payroll contributions. |
You Pay |
All Other Covered Expenses |
Once you have reached your Out-of-Pocket max, your plan will pay for any covered services |
Preventive CareRoutine healthcare services like check-ups, immunizations, and screenings for adults, women, and children. |
Your Plan Pays |