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2024 Benefits Guide - Basic

Key Contacts & Terms

Learn more about the key terms used in this guide and who to contact with any questions.

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Key Benefits Contacts

For Questions About...

Carrier

Members Services

Group Number

Website/Email

Medical and Prescription Drug
UMR (TPA) 800-826-9781 76-416598 umr.com
CVS Caremark (PBM) 800-237-2767 caremark.com
Virtual Healthcare
Teladoc n/a n/a Download the mobile app
Dental
Cigna 800-244-6234 3341344 cigna.com
Vision
VSP 800-877-7195 30070666 vsp.com
Employee Assistance Program (EAP)
UNUM 800-854-1446 lifebalance lifebalance.com
Flexible Spending Accounts (FSAs)
Plan Source 888-266-1732 n/a plansource.wealthcareportal.com
401(k)
Empower Retirement 800-338-4015 n/a empowermyretirement.com
Financial Advice
HUB International 530-343-4015 n/a info@kornerstoneinc.com
Pre-Enrollment/ Benefit Information
TCWGlobal's Benefits Department 858-810-3000 n/a

benefits@tcwglobal.com

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Insurance Terms

Key Terms

Who Pays For Your Healthcare

Copay

A predetermined dollar amount you pay for visits to the doctor, prescriptions and other health care services (as specified by your plan).

You Pay
Coinsurance

The percentage you pay for the cost of covered health care services after you’ve met your deductible.

You and your plan each pay a % after your deductible has been met 

Deductible

The amount of money you need to pay out of pocket before your insurance begins contributing money to your health care costs.

You Pay
Out-of-Pocket Maximum

The cap on your out-of-pocket costs for the plan year. Once you’ve reached this amount, your plan will cover 100% of your qualified medical expenses for the plan year. 

Your deductible and copays are all added to your out-of-pocket maximum 

Premium

The amount of money that’s paid for your health insurance every month. TCWGlobal pays a portion of this amount and you pay the rest via payroll contributions.

You Pay
 
 
All Other Covered Expenses

 

Once you have reached your Out-of-Pocket max, your plan will pay for any covered services 

Preventive Care

Routine healthcare services like check-ups, immunizations, and screenings for adults, women, and children.

Your Plan Pays

Check Out the Full Benefits Guide